Client Relationship Manager

Reference: KW176
Carlisle
£35,000 - £40,000
Established over a century ago my client is a modern, family run, national award winning chartered accountancy practice with offices throughout the Cumbria and North Lancs region. Combining traditional values with a forward-thinking, innovative approach their focus is firmly on the future rather than the past, they start where other firms finish. One of the first firms of chartered accountants to achieve Investors in People, they were recently re-assessed as “a truly world class organisation”. They are one of the UK’s Best Firms to work for and are a National Training Award winner. They are members of the British Quality Foundation and regularly benchmark their performance against the Business Excellence Model.

Reporting to the Partner the Client Relationship Managers' primary objective is to make a proactive and positive contribution towards achieving the team's annual business plan by carefully maintaining and developing client-business relationships whilst providing a consistently high-quality service to all clients.

Specific duties include
  • Display commercial awareness, identifying opportunities for additional fees from or services from clients and taking advantage of networking opportunities that could engage new clients
  • To be effective in all aspects of accountancy work, plan, prepare and review financial accounts
  • Proficient in computer-based accounts preparation software, relevant software used by clients
  • Deliver consistent high-quality proactive client services, ensuring that a positive day to day client relationship is maintained
  • Ensure client satisfaction at all times, resolving outstanding issues in a timely manner
Business Development
  • Delivering the firms Care Programme to your portfolio of 50-100 clients, adding real value to their business and private lives
  • Ensuring the value we add is at least 3 times the fees we charge
  • Deliver the firms promises, 1,keep tax liabilities to a minimum, 2, Help improve profitability, 3,Invest wealth wisely and protest the client, their family and their business
  • Actively support all sales, promotional, marketing and networking activities of the organisation either to current clients or targets
The Successful candidate will possess
  • At least 5 years relevant experience dealing with owner managed businesses in a client-facing capacity
  • Excellent working IT knowledge (word/excel, etc), use of Sage Instant/Line 50, use of other practice software
Skills, abilities and attitudes
  • Creative and effective communication skills both written and verbal, good customer care skills, excellent influencing skills 
  • Excellent prioritisation and time management skills, the ability to multi-task and work in an organised manner to strict deadlines
  • Commercially astute and a dynamic strategic thinker, first rate analytical skills with the ability to present findings to teams and clients 
  • Positive and outgoing, self-confident, self-sufficient, pro-active and willing to take responsibility
  • Organised, methodical, detail conscious, discreet and confidential , Flexibility
  • Demonstrates personal effectiveness and seeks out development opportunities when appropriate
Salary & Benefits
  • £30,000 to £35,000pa plus performance related bonus (17%)
  • paid overtime

 

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